1. Return Policy

• Return Window: 30 days from the date of receipt.
• Conditions for Return: Items must be unused, in the same condition as received, and in the original packaging.
• Accepted Reasons for Return:
  • Not exactly what was ordered.
  • Wrong printed objects.
  • Wrong color or size caused by seller error (requires photo evidence).
• Non-Accepted Reasons for Return:
  • Buyer dissatisfaction (e.g., "I don't like it").
  • Items returned without prior confirmation.
  • Items returned to an incorrect address.
• Return Shipping Costs: The customer is responsible for return shipping costs, and these costs are non-refundable.
• Partial Refunds: Granted only in specific situations (e.g., damaged items not due to seller error).
• Return Address:
  • Receiver Name: Hoang Van Hai
  • Shipping Address: So Nha 22, Hem 47, Ngach 39, Ngo 121, Tay Mo, Nam Tu Liem, Ha Noi
  • City: Hanoi
  • Province: Hanoi
  • Zip Code: 100000
  • Phone Number: 0965622612
  • Country: Vietnam (Country Code: VN)

2. Refund Policy

• When we receive your return, here's what happens:

  1. Our team inspects the item (1-2 business days)
  2. Upon approval, we process your refund (7 business days)
  3. Your bank processes the refund (5-10 business days)

  Refunds are issued to your original payment method and include the full product cost minus the $6

3. Cancellation Policy

• Cancellation Fee:
  • $6 per item if canceled within 36 hours of order placement.
  • A variable fee (confirmed by customer support) if canceled after 36 hours.
• No Cancellation After Shipment: Once the product has been shipped, cancellations are not accepted.

4. Gift Returns

• Gift Credit: If the item was marked as a gift, the recipient will receive a gift credit for the value of the return.
• Refund to Gift Giver: If the item was not marked as a gift, the refund will go to the gift giver.

5. Contact Information

• Email: support@stores-support.com